Frequently asked questions

An eSIM is a chip built into a device that replaces a plastic SIM card. On devices that support this technology, it is no longer necessary to install a SIM card in the slot. The chip is programmed wit

• What should I do if I ran to delete my eSIM profile?

Unfortunately, the QR code is a one-time use and cannot be reused. This restriction is related to the security of the subscriber’s personal data and does not allow third parties to reuse it for fraudulent purposes.

• What does an eSIM profile look like?

An eSIM profile is a digital link that is hidden behind a QR code. By receiving the QR code in the BFinance App.

• What advantages does an eSIM offer over a physical SIM card?

Mobile phones with eSIM are an alternative to the previously common models with dual SIM cards. You can have multiple eSIM profiles on one mobile phone and switch between them as needed. The number of profiles depends on the device model. For example, personal and work numbers can be managed from one device, and the number of such numbers can be up to 5.

• After scanning the QR code, I received a notification. What should I do?

On Apple devices, the following notification may appear: “Cellular plan is not certified” (fixed by the manufacturer in the new version of iOS). Click OK to continue. After updating the device, the message will not appear.

• Can one QR code work on multiple devices?

The QR code is a unique eSIM profile and cannot work on multiple devices at the same time.